Orders

Shipping Policy

At PocketPump, we're committed to getting your order to you as quickly as possible.

1. Processing Time

All orders are processed within 1 working days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Delivery Time

Standard delivery time is 2-5 working days, depending on your location. Please note that delivery times may be affected by customs or courier delays during peak periods.

3. Shipping Fees

We provide free shipping for all orders. All prices on our store include VAT and duties, so no additional charges will apply upon delivery.

4. Delivery Method

Orders are delivered directly to your doorstep. We do not ship to P.O. boxes.

5. Delays

While we always aim for timely delivery, unforeseen delays (such as customs or courier issues) may occasionally occur. We appreciate your understanding and patience.

6. Lost or Missing Orders

If your order does not arrive within the expected timeframe, please contact us at info@pocketpump.co.za and we'll assist in locating it.